When does an order ship?
The current checkout states that orders ship within 48 hours of confirmation. A shipment email should include a tracking number and tracking link.
How long does standard delivery take?
The listed standard delivery window is 5–12 working days depending on location. Peak periods and weather may affect timing.
What is the return window?
The seller states that a return may be requested within 30 days from the original receipt date. The full conditions matter: items generally need to remain in the same condition, with original packaging, and must be sent to the return address supplied by customer support. Return-shipping responsibility and product-specific exclusions may apply.
How do I start a return?
Use the seller support details included with the order and state whether the request concerns a refund or replacement. Wait for the designated return-facility instructions before sending an item.
How do I clean ThermoSwirl?
Clean and dry it after each use, then store it in a cool, dry place. Do not use a freezer or place the mug near open flames or hot stovetop surfaces.